Refund policy
How to request a return, exchange, or refund
Email info@living150.com before sending any items back. Returns, exchanges, and refunds are handled by email, not automatically through the website. Please include:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your request
- Photos if an item arrived damaged, defective, or incorrect
We will review your request and reply with the next steps within 1–2 business days. If your return is approved, we will email you the return instructions. Do not send items back before receiving those instructions. Our published business address is not a return address.
Return window and item condition
Request a return or exchange within 30 days of delivery. Items must be unused and in their original packaging, unless they arrived damaged or defective.
Return shipping and fees
Return shipping is free, and there is no restocking fee. Follow the return instructions we provide by email so we can arrange the return at no charge to you.
For change-of-mind returns, the original $4.90 Standard shipping charge, if paid, is non-refundable. This does not mean you pay for return shipping. If your item arrived damaged, defective, or incorrect, the original shipping charge attributable to that item will also be refunded.
Damaged, defective, or incorrect items
Email us with your order number, a description of the issue, and photos. We will review the issue and arrange an appropriate replacement or refund. We will confirm by email whether the item needs to be returned and provide any necessary instructions.
Refund timing
For eligible returns, we will inspect the returned item and issue the refund to your original payment method within 3–10 business days after we receive the returned item. Your bank or payment provider may need additional time to post the refund to your account.
If more than 10 business days have passed since we received your returned item and you have not received a refund update, email info@living150.com with your order number.